FAQs

What is your current turn around time?

Our current turn around time is 2-4 business days.

Do you offer custom orders?

Yes we most definitely do! Please email us at admin@tinycollections.com.au for your custom order! Please note that a custom design fee may apply.

What is your sizing like?

Please refer to our sizing chat when choosing the correct size for your garments.

Does Tiny Collections ship outside of Australia?

At this stage we do not, however something we are looking into for the future!

What are your shipping fees?

– Standard shipping within Australia via Australia Post – $10 2-6 business days
– Express shipping within Australia via Australia Post – $15 1-2 business days

How do I check the status of my order?

Once your order has been shipped, Tiny Collections will send you an automatic email along with the tracking number so that you may check the status of your order at your convenience.

How long until I receive my package?

Standard shipping can take 2-6 business days and Express shipping can take 1-2 business days. However, with COVID-19 there is a high volume of delays so please allow extra time to receive your order.

What is your Return & Exchange Policy?

Please refer to our Returns policy page for a comprehensive guide regarding returns with your Tiny Collections.

Are all your items on the website ready to ship?

No 🙂 All of our designs are hand printed with your personalisation when you order with the highest quality premium grade vinyl!

What forms of payment do you accept?

We accept all major forms of credit card including Visa, Mastercard and American Express. We also accept PayPal payments. All of your transaction information is entirely safe. We do not see or store your credit card information.

Where is Tiny Collections located?

Tiny Collections is located in Narre Warren South, Melbourne, Australia. Although, we do not have a physical store, we are only operating online at the moment.

Can I modify or cancel my order after it has been placed?

Once an order has been placed it cannot be cancelled. However, we will try our best to accommodate modifications to orders that are newly placed. We kindly ask that you email us at admin@tinycollections.com.au as soon as possible so we can make any required changes that are necessary before your order is made.